FAQs

We understand that you may have questions about your order or our services. Below are some frequently asked questions to assist you.

1. What countries do you ship to?

We ship exclusively to the United States and the United Kingdom. Unfortunately, we are unable to process orders for other international destinations at this time.

2. How long does shipping take?

  • USA: Orders are processed within 5 to 8 business days and typically arrive within 5 to 12 business days after dispatch.
  • UK: Orders are processed within 6 to 12 business days and typically arrive within 5 to 12 business days after dispatch.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery.

4. What is your return policy?

We accept returns within 30 days of purchase for unused, undamaged products in their original packaging. Please refer to our detailed Return and Refund Policy for more information.

5. How do I file a warranty claim?

If your product has a manufacturing defect and is covered under our 1-year warranty, please contact us at contact@artde.shop with your order details and photos of the defect. We will guide you through the warranty process.

6. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and more. For a full list of payment methods, please see our Payment Methods page.

7. How can I contact customer service?

You can reach our customer support team via:

8. Can I cancel my order?

You may cancel your order as long as it has not yet been dispatched. Please contact us as soon as possible to request a cancellation.